We regularly receive questions from our customers, here is a list of the most frequent questions:
1. Do you ship abroad?
Yes, we can ship to anywhere around the globe.
2. My item is damaged, can I get a refund?
Of course, if your item arrives damaged, send it back to us and you will receive a full refund.
3. I made a mistake in choosing an item, can I get a refund?
Unfortunately this is not possible, so be careful before placing an order.
4. I am not satisfied with my order, can I be reimbursed?
Yes, just contact us and we'll give you the procedure. You have 15 days from receipt of the goods. You just need to send the item back to us and we will give a 100% refund. The return costs are your responsibility.
5. How long will it take for my delivery?
The products are shipped to the delivery address indicated by the customer when ordering. www.maiya.fr reserves the right to refuse to deliver orders from individuals to collective addresses such as, for example, offices, healthcare establishments, stays.
In the event of delivery to a collective address, the customer acknowledges that the obligation of www.maiya.fr for the delivery of the order ends with the actual delivery to the collective address indicated in his order form, then even that the shipment is not received by the final recipient but by a third party.Deliveries are made by La Poste.
Delivery times are only indicative, starting from the day following the validation of their order by the customer and correspond to the processing and delivery times of the products.In any case, they cannot be opposable, but in the event of unusual delay, an email will be sent to the customer.
The amount of delivery costs depends on the country of delivery.
France: 3 to 5 days.
Europe: 3 to 8 days.www.maiya.fr declines all responsibility in the event of late delivery due to the postal services, as well as in the event of loss of products ordered or of a strike. The risks of transport are borne by the customer, who must formulate a reasoned protest to the postal services within three working days of delivery.
Any anomaly concerning the delivery (missing product, open package) must imperatively be notified, on the day of receipt or at the latest on the first working day following receipt, to the customer service of www.maiya.fr
The formulation of this complaint to www.maiya.fr can be made by connecting to our site and using our contact form where you will specify the date of the order, your first and last names and items ordered. Any complaint formulated after this deadline will be rejected and www..fr will be released from any responsibility.
6. How to contact you?
E-mail (response within 24 hours): firstname.lastname@example.org
7. Can I contact you by phone?
For the sake of speed, we do not take calls on the phone. It takes us a few minutes to process an email, while a call takes longer. To avoid costs and to offer you the best offers, we only respond by e-mail (email@example.com). Please know that we don't ignore anyone and respond quickly.
8. Can I trust you?
This site is 100% secure.
The site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).
Most sites only secure their "basket" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
Then, we took the services of the WORLD leader in website protection (McAfee) which provides protection TOTAL.
And finally, regarding the payment, we use Stripe which is the benchmark in terms of security of transactions on the Internet.
So you can enjoy and spend time in this shop and toute tranquility !